Refund policy
90-Day Return Policy
We offer a 90-day return policy, which means you have 90 days from the date you receive your order to request a return.
To be eligible for a full refund, the item must be returned in new, unused, undamaged, and resalable condition, with all original parts, accessories, labels, tags, and original packaging included. You may also be required to provide proof of purchase.
Items showing signs of use, wear, damage, stains, odors, missing parts, modification, improper handling, or damaged/incomplete packaging may be ineligible for a full refund. Where permitted by applicable law, we may refuse the return or deduct an amount reflecting any loss in value.
To start a return, please contact us at hellojollybox.store@gmail.com before sending the item back. Returns sent without prior authorization may not be accepted.
Once your return request has been approved, we will provide you with the return instructions and return address.
Return Shipping Costs
Customers are responsible for all costs associated with returning an item, including return shipping, packaging costs, customs charges, duties, and any other return-related expenses, unless the item arrived defective, damaged, incorrect, or applicable law requires otherwise.
We do not provide prepaid return labels unless specifically stated.
Original shipping charges are non-refundable where permitted by applicable law.
Damages and Issues
Please inspect your order upon delivery and contact us as soon as possible if your item is defective, damaged, or incorrect.
Please include your order number and, where possible, clear photos or video showing the issue so we can evaluate the problem and provide an appropriate resolution.
Exceptions / Non-Returnable Items
Certain items may not be eligible for return, including:
- Personalized or custom-made products
- Gift cards
- Perishable goods
- Personal care or hygiene products once opened or used
- Items damaged through misuse, improper handling, or modification
Sale or discounted items may still be subject to mandatory consumer rights where required by applicable law.
If you are unsure whether your item can be returned, please contact us at hellojollybox.store@gmail.com.
Exchanges
The fastest way to receive a different item is to return the original item in accordance with this policy and, once the return is approved, place a separate order for the replacement item.
European Union Customers
If your order is shipped to a country within the European Union, you may have mandatory consumer rights under applicable law, including a statutory cooling-off period.
Our 90-day return policy is intended to provide customers with a longer voluntary return window where applicable. Nothing in this policy limits any mandatory consumer rights available to you under local law.
Customers may be responsible for return shipping costs where permitted by applicable law and where they were informed of those costs before purchase.
Refunds
Once we receive and inspect your return, we will notify you whether the refund has been approved and, where applicable, the refund amount.
If approved, the refund will be issued to your original payment method within 10 business days.
Please note that your bank, credit card provider, or payment processor may require additional time to process and post the refund.
If more than 15 business days have passed since we approved your refund, please contact us at hellojollybox.store@gmail.com.
Contact
For any questions regarding returns or refunds, contact: