Shipping policy

Orders are typically processed within 1–2 business days after payment is confirmed.

Estimated Delivery Time
Most orders are delivered within approximately 3–8 business days after dispatch.

Please note that delivery times are estimates only and may vary depending on the destination, carrier, customs processing, weather conditions, and other factors outside our control.

Holiday and Peak Season Delays
During high-volume periods such as Black Friday, Cyber Monday, Christmas, New Year, major sales events, and public holidays, processing and delivery times may take longer than usual due to increased carrier demand.

We recommend placing time-sensitive orders as early as possible during these periods.

Tracking Information
Once your order has been shipped, tracking information will be provided by email when available. Please allow some time for the tracking status to update after shipment.

Incorrect or Incomplete Addresses
Customers are responsible for providing a complete and accurate shipping address at checkout. JollyBox is not responsible for delivery issues caused by incorrect or incomplete address information provided by the customer.

If you notice an address mistake, please contact us as soon as possible at hellojollybox.store@gmail.com. We cannot guarantee that an address can be changed after an order has been processed or shipped.

International Shipping
We ship to many international destinations. Delivery times may vary depending on the destination country and local customs procedures.

Customers may be responsible for any applicable customs duties, import taxes, or other fees charged by local authorities, unless otherwise stated at checkout.

Delayed Orders
If your order has not arrived within the expected delivery window, please check your tracking information first. If there has been no update for an extended period, contact us at hellojollybox.store@gmail.com and we will assist you.

Lost or Damaged Packages
If your package appears to be lost, damaged in transit, or delivered incorrectly, please contact us as soon as possible with your order number and any relevant photos or tracking information.

Contact
For shipping-related questions, contact us at:
hellojollybox.store@gmail.com